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Refund policy

At My Narrative, we value your trust and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges.

 


1. Returns

We accept returns for most items within 7 days of delivery, provided the items meet the following conditions:

  • The product is unused, unwashed, and in its original condition with all tags attached.

  • The product is returned in its original packaging.

  • Products such as intimate wear, accessories, or items marked as "Final Sale" are not eligible for return.

How to Initiate a Return:

  • Contact our customer support team at contact@mynarrative.store with your order details and reason for return.

  • Once approved, you will receive instructions on how to ship the item back to us.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

 


2. Refunds

Refunds will be processed under the following conditions:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be issued to your original payment method within 7-10 business days.

  • Shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective product).

     


3. Exchanges

We offer exchanges for items of the same product category (e.g., size or color change) subject to availability.

  • To request an exchange, contact us at contact@mynarrative.store.

  • If the desired item is unavailable, we will process a refund instead.

     


4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery by sending an email to contact@mynaartive.store with your order details and clear photos of the issue.

  • We will arrange for a replacement or full refund, including return shipping costs

    .


5. Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Gift cards.

  • Personalized or custom-made products.

  • Items marked as "Final Sale" or "Clearance."

     


6. Cancellation Policy

Orders can be canceled within 24 hours of placing them. After this period, cancellations may not be possible as the order may already be processed for shipping.

 


7. Late or Missing Refunds

If you haven’t received your refund within the stated time frame:

  • Check with your bank or credit card provider, as processing times may vary.

  • If you’ve done this and still haven’t received your refund, contact us at contact@mynarrative.store .

     


8. Contact Us

For any questions or concerns regarding our Refund Policy, please feel free to contact us:

  • Email: contact@mynarrative.store

  • Phone: +91-8497003530

  • Address : 90, 100 ft road, Indiranagar, Bangalore, Karnataka 560008

Thank you for shopping with My Narrative. We are committed to making your experience as smooth and satisfying as possible!