Privacy policy

At My Narrative, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services. By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information to provide a seamless shopping experience:

Personal Information: This includes your name, email address, phone number, shipping address, billing address, and payment details when you make a purchase, create an account, or contact us.
Non-Personal Information: This includes your IP address, browser type, device type, and browsing behavior on our site (e.g., pages viewed, time spent).

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders.
Communicate with you regarding your orders, promotions, or updates.
Personalize your shopping experience and provide tailored recommendations.
Improve our website functionality and user experience.
Prevent fraudulent transactions and ensure security.

3. How We Protect Your Information

We take data security seriously and implement measures to protect your personal information:

Encryption: Sensitive information like payment details is encrypted using secure socket layer (SSL) technology.
Restricted Access: Access to personal data is limited to authorized personnel only.
Regular Monitoring: We monitor our systems to prevent unauthorized access or breaches.

4. Sharing Your Information

We respect your privacy and do not sell or rent your personal information. However, we may share your data with:

Service Providers: Trusted third-party companies that assist with payment processing, order fulfillment, and shipping.
Legal Authorities: When required by law or to protect our rights and prevent fraudulent activities.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site:

Essential Cookies: Necessary for the website's functionality, such as adding items to your cart.
Performance Cookies: Help us understand how users interact with our site to improve performance.
Marketing Cookies: Used to display relevant advertisements and promotions.

You can manage cookie preferences through your browser settings.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

7. Your Rights

As a user, you have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Request the deletion of your personal data (subject to legal and operational requirements).
Opt-out of marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. Continued use of our website after changes are made constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Email: contact@mynarrative.store
Phone: +91-8497003530
Address : 90, 100 ft road, Indiranagar, Bangalore, Karnataka 560008

Thank you for trusting My Narrative with your personal information. Your privacy and security are our top priorities.